A Financial Services Guide is an important document that outlines your relationship with an agent who is providing financial services, in this case Contractor Cover. Topics covered include the nature of advice you’re being offered, payment options, commissions and your options for complaints.
We are a member of the Australian Financial Complaints Authority (AFCA). If you have a complaint and it is not resolved to your satisfaction by us, you have the right to refer the matter to the AFCA. The AFCA can be contacted at:
Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001